Privacy Policy

How Noisewood collects, uses and protects your personal data

Privacy Policy – Noisewood

Effective date: 2025-12-06
Last updated: 2025-12-06

This Privacy Policy explains how Noisewood (a brand of Andress Consulting) collects, uses, stores and protects your personal data when you access or purchase through our website. By using our website, you agree to the practices described in this Policy. If you do not agree, please do not use our services.

Noisewood may update this Privacy Policy at any time. The most recent version will always be available on our website.

1. Who We Are

Andress Consulting
Trade name: Noisewood
Address: Remparden 1/0108, 9700 Oudenaarde, Belgium
VAT: BE0474.437.688
Email: info@noisewood.com
Website: www.noisewood.com

Noisewood is responsible for the processing of your personal data in accordance with Belgian and European data protection laws (GDPR).

2. Personal Data We Collect

When you use our website or place an order, we may collect the following information:

Data you provide directly

  • Name and surname

  • Home or delivery address

  • Email address

  • Mobile/phone number

  • Payment-related details (processed securely by our payment provider)

  • Order details and customisation choices

  • Additional information provided via contact forms or checkout notes

Automatically collected data (Usage Data)

  • IP address

  • Browser type and version

  • Device information

  • Pages viewed

  • Date/time of website access

  • Referring URLs

Payment data

Payments are processed exclusively via Mollie.
Noisewood does not store credit card numbers, bank details or payment credentials.

3. How We Collect Your Information

We collect information in the following ways:

  • When you place an order

  • When you interact with our website (cookies, analytics, browsing data)

  • When you fill in forms or contact us

  • When you subscribe to updates or marketing

Your data is stored only as long as needed to:

  • fulfil your order

  • provide services

  • comply with legal requirements

  • support legitimate business operations

4. How We Use Your Information

Noisewood may use your information for:

  • Processing and shipping your order

  • Managing payments, refunds and customer service

  • Improving our website and user experience

  • Analytics and performance measurement

  • Legal and administrative compliance

  • Fraud prevention and website security

We do not sell your personal data.

5. When We Share Your Information

We only share data when necessary to deliver our services:

Service Providers

  • Mollie (payment processing)

  • Shipping companies (address + contact info for delivery)

  • JouwWeb (website hosting & security)

  • Analytics tools (website performance)

These partners are GDPR-compliant and may not use your data for their own purposes.

Legal or exceptional cases

Your data may be disclosed if required to:

  • comply with laws or court orders

  • respond to claims or misuse

  • enforce agreements or protect Noisewood

6. Cookies

Our website uses cookies to function correctly and enhance your experience.

Types of cookies

  • Strictly necessary cookies – required for website functionality

  • Functional cookies – store your preferences

  • Analytics cookies – measure website usage

Non-essential cookies are only activated with your explicit consent.

Details can be found in our separate Cookie Policy.

7. Security

Noisewood uses appropriate technical and organisational measures to protect your data, including:

  • encrypted (SSL) connections

  • secure hosting

  • restricted access

  • trusted service providers

However, no system is completely secure. You use our website at your own risk.

We are not responsible for privacy practices of third-party websites linked from ours.

8. Your Rights (GDPR)

You have the right to:

  • access your personal data

  • correct inaccurate information

  • request deletion (“right to be forgotten”)

  • restrict processing

  • object to processing based on legitimate interest

  • request data portability

  • withdraw cookie or marketing consent at any time

To exercise your rights, email us at info@noisewood.com.

If you believe your data is misused, you may contact the Belgian Data Protection Authority (GBA).

9. Contact

For questions or privacy-related requests, you can reach us at:

Noisewood (Andress Consulting)
Email: info@noisewood.com
Address: Hubert Frère-Orbanlaan 544, 9000 Ghent, Belgium