FAQ
Questions about your board, setup or order?
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Choosing your board
Find out which Noisewood line best fits your rig and the way you play.
Layouts & sizing
See how your gear and setup determine the right board size and layout.
Connections & personalisation
Connections, personal details and planning for a rig that may evolve.
Ordering
Custom builds, ready-to-ship boards and what happens after you choose.
Showroom
See Noisewood in real life, plan your visit or bring your own gear.
Shipping & returns
Damaged deliveries, custom orders and return conditions.
Core, Studio, Tour and Noble are designed for different levels of finish, protection and personalisation. The right choice depends on your rig, how you use it and what level of finish you want.
Compare the linesYou do not need to choose the dimensions yourself. Start with your gear and the way you play. As you configure your board, the appropriate width and depth are determined automatically based on your setup.
Find your board sizeYou do not need to choose a technical depth code yourself. The depth is matched to the gear in your setup and the way your rig is configured. More compact pedal setups need less depth, while larger modelers, multi-FX units or switcher-based rigs may require additional space.
Yes. Noisewood is designed around different types of rigs, from traditional pedal setups to modelers, multi-FX units and switcher-based systems. Your gear and the way you play determine the layout and board configuration that fits your setup.
Find the right setupYes. A volume or expression pedal can be included as part of the board layout, so it is taken into account together with the rest of your gear when your setup is configured.
You do not have to work this out yourself. Your gear is the starting point when configuring a Noisewood. If you are still unsure, send us your setup or bring your gear to the showroom and we can look at it together.
Ask for adviceYes. Connection options can be selected around the way your rig is built and connected, from straightforward pedal setups to more elaborate modeler and switcher rigs.
Explore connectionsYes. Depending on the Noisewood line, you can personalise the look and details of your board through finish, engraving, artwork and other selected options.
Explore personalisationYes. Your Noisewood pedalboard can evolve with your gear. Connections can be changed later, and the board can for example be adapted from a modeler-based setup to a switcher-based setup, or the other way around. If your board was originally ordered without a lid, a compatible lid can also be added later.
Choose your Noisewood line, setup, layout and available options. As you configure your board, the right dimensions are matched to your gear and setup. Once your configuration and order are confirmed, your board is built according to those choices.
See how it worksSome custom requests may be possible. If your setup requires something outside the standard configuration options, contact us before ordering so we can check what is technically possible.
Discuss a custom requestBusiness customers outside Belgium who want to place an intra-Community VAT-free order should contact us before placing the order. We will handle the order separately with the correct VAT treatment and invoice details. Belgian business customers are charged Belgian VAT as usual.
Contact us for a VAT-free orderYes. Local pickup is available. Choose the pickup option during checkout when available, and we’ll let you know when your order is ready for collection.
Yes. Ready-to-ship boards are already built, so they are the quickest route if an available configuration fits your setup.
View ready-to-ship boardsYes. You can visit the selected Noisewood showroom point in Oudenaarde to compare boards, finishes and configurations in person.
Discover the showroomWe recommend booking in advance if you want personal advice, so there is enough time to look at the boards and discuss your setup properly.
Plan your visitYes. Bring your pedals, modeler or switcher if you want to check how your own setup fits on a Noisewood board.
See what you can do in the showroomReady-to-ship boards are normally prepared for dispatch within 2–3 working days. Made-to-order boards normally require approximately 2–3 weeks of production before dispatch. Carrier transit time depends on the destination.
View shipping informationWe currently offer online shipping throughout the European Union. Every shipment includes tracking, with fixed shipping rates depending on the destination region.
View shipping ratesContact Noisewood as soon as possible and provide clear photos of both the packaging and the product. Reporting visible transport damage promptly helps us investigate the shipment with the carrier and arrange the appropriate solution.
Custom-made and personalised products are produced to your specifications and are excluded from the standard right of withdrawal under the applicable consumer rules.
Read the Terms & ConditionsEligible standard, non-customised items may be returned within 14 calendar days of delivery, provided they meet the applicable return conditions.
Read the Terms & ConditionsStill have a question?
Book a short online meeting and we’ll look at your setup together.