Privacy Policy

1. Who We Are

Andress Consulting BV
Trading name: Noisewood
Registered office: Remparden 1/0108, 9700 Oudenaarde, Belgium
VAT number: BE 0474.437.688
Email: info@noisewood.com
Website: www.noisewood.com

Noisewood is responsible for the processing of your personal data in accordance with applicable Belgian and European data protection laws, including the General Data Protection Regulation (GDPR).

2. Personal Data We Collect

When you use our website, contact us or place an order, we may collect personal data that is necessary to provide our services, process your order or communicate with you.

Data you provide directly

• name and surname,
• billing and delivery address,
• email address,
• phone number,
• order details and product configuration choices,
• customisation choices such as engraving, finish, hardware or connection options,
• messages sent through contact forms, request forms or checkout notes,
• photos of your rig or artwork you choose to upload.

Automatically collected data

• IP address,
• browser type and version,
• device information,
• pages viewed,
• date and time of website access,
• referring URLs,
• website usage and interaction data.

Payment data

Payments are processed securely through the payment methods and payment providers shown at checkout. Noisewood does not store credit card numbers, bank details or payment credentials.

3. How We Collect Your Information

We collect personal data in the following ways:

• when you place an order,
• when you interact with our website,
• when you fill in a contact form or custom request form,
• when you communicate with us by email or other channels.

We only collect and store personal data where this is necessary for the purposes described in this Privacy Policy.

4. How We Use Your Information

Noisewood may use your personal data for the following purposes:

• processing and shipping your order,
• managing payments, refunds and customer service,
• creating quotes or proposals for custom requests,
• preparing custom pedalboard configurations or connection layouts,
• communicating with you about your order or request,
• improving our website, products and user experience,
• analytics, performance measurement and measuring our advertising,
• legal, accounting and administrative compliance,
• fraud prevention and website security.

We do not sell your personal data.

5. Legal Basis for Processing

We process your personal data only when we have a valid legal basis under applicable data protection law.

• Performance of a contract: when processing is necessary to handle your order, payment, delivery or customer service request.
• Legal obligation: when we must keep certain information for accounting, tax or legal compliance.
• Legitimate interest: when processing is necessary to improve our services, secure our website or manage customer communication.
• Consent: when you accept analytics or advertising cookies in our cookie banner.

6. When We Share Your Information

We only share personal data when necessary to operate our website, deliver our products, process payments or comply with legal obligations.

Service providers

We may share relevant data with trusted service providers, including:

• Shopify, for website hosting, e-commerce functionality, checkout and security,
• payment providers, for secure payment processing,
• shipping companies, for delivery of your order,
• Google (Google Analytics and Google Merchant Center), for website statistics and for showing our products on Google,
• Meta (Facebook and Instagram) and TikTok, for measuring and improving our advertising,
• email or communication tools, for communication about your order or request,
• Microsoft Bookings, for scheduling video calls and showroom appointments.

Google, Meta and TikTok receive information about how you use our website, such as the pages you visit and products you add to your cart, in line with your cookie choices. When you place an order, they may also receive order details and contact details such as your email address or phone number in hashed (encrypted) form, so they can measure which ads lead to a purchase.

These partners may only process personal data as necessary to provide their services and must protect it appropriately.

Legal or exceptional cases

Your data may be disclosed if required to:

• comply with laws, regulations or court orders,
• respond to legal claims or misuse,
• enforce agreements,
• protect the rights, property or safety of Noisewood, our customers or third parties.

7. Cookies

Our website uses cookies and similar technologies to function correctly, improve your browsing experience and, where applicable, support analytics and advertising measurement.

Some cookies are strictly necessary for the website and checkout to work. Analytics and advertising cookies, such as those from Google, Meta and TikTok, are only placed after you accept them in our cookie banner. To change your choice, clear the cookies for noisewood.com in your browser; the banner will then ask again.

More information is available in our separate Cookie Policy.

8. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Order, invoice and accounting data may be stored for the legally required retention period. Communication related to custom requests, quotes or support may be retained as long as necessary to manage the request, provide service or protect our legitimate interests.

9. Security

Noisewood uses appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include:

• encrypted SSL connections,
• secure hosting and checkout infrastructure,
• restricted access to personal data,
• trusted third-party service providers,
• reasonable administrative and technical safeguards.

However, no digital system is completely secure. We cannot guarantee absolute security of data transmitted through the internet.

10. Third-Party Websites

Our website may contain links to third-party websites or services. Noisewood is not responsible for the privacy practices, content or security of external websites.

We recommend that you review the privacy policies of any third-party websites you visit.

11. International Transfers

Some service providers, such as Shopify, Google, Meta and TikTok, may process personal data outside the European Economic Area. Where this happens, appropriate safeguards are used in accordance with applicable data protection law.

12. Your Rights

Under applicable data protection law, you have the right to:

• request access to your personal data,
• request correction of inaccurate or incomplete data,
• request deletion of your data where legally possible,
• request restriction of processing,
• object to processing based on legitimate interest,
• withdraw consent where processing is based on consent,
• request data portability where applicable.

To exercise your rights, contact us at info@noisewood.com.

If you believe your personal data has not been handled correctly, you may also contact the Belgian Data Protection Authority.

13. No Marketing Emails

Noisewood does not send newsletters or marketing emails. We only email you about your order, your request or questions you send us.

14. Changes to This Privacy Policy

Noisewood may update this Privacy Policy from time to time. The latest version will always be available on this page.

If important changes are made, we may notify users through the website or by other appropriate means.

15. Contact

For questions, privacy-related requests or concerns about how your personal data is processed, you can contact us at:

Noisewood / Andress Consulting BV
Remparden 1/0108, 9700 Oudenaarde, Belgium
Email: info@noisewood.com
VAT number: BE 0474.437.688