These Terms & Conditions apply to all purchases made through the Noisewood website and include our ordering, shipping, delivery, warranty and return conditions.
Andress Consulting BV
Trading name: Noisewood
Registered office: Remparden 1/0108, 9700 Oudenaarde, Belgium
VAT number: BE 0474.437.688
Email:
info@noisewood.com
Website:
www.noisewood.com
These Terms & Conditions apply to all online purchases made through the Noisewood website.
By placing an order through our website, the Customer acknowledges having read and accepted these Terms & Conditions.
Any deviation from these Terms is only valid if expressly agreed in writing by Noisewood.
These Terms apply to purchases made by consumers and professional customers, unless mandatory consumer protection rules provide otherwise.
Noisewood manufactures and sells handcrafted wooden pedalboards, related accessories and customisation options such as engraving, wood finishes, connectivity modules, hardware options and layout choices.
Wood is a natural material. Variations in colour, grain, texture and finish are normal and do not constitute a defect. Product photos, descriptions and specifications on the website are provided as accurately as possible, but minor differences may occur due to the handcrafted nature of our products.
Certain Noisewood products are produced only after an order is placed. Depending on the selected configuration, a product may also be made according to the Customer’s individual specifications or be clearly personalised.
A product being produced after ordering does not by itself necessarily mean that it is excluded from the statutory right of withdrawal. Products made according to the Customer’s specifications or clearly personalised may be excluded as described in Article 12.
Product prices are displayed in the currency and with the applicable tax treatment for the Customer’s available market and location. Where required, VAT is included in the displayed price.
Shipping charges are communicated separately and are available before completing the order. The applicable shipping charge is also shown during checkout before payment.
Prices may be updated at any time. The price applicable at the time the order is placed remains valid for that specific order.
Noisewood currently offers standard online shipping to the destinations listed on our Shipping & Returns page. Orders to destinations outside our standard shipping area may only be possible by prior agreement.
Where an order is exceptionally shipped outside the European Union, customs duties, import taxes, brokerage fees or other local charges may apply. Unless expressly agreed otherwise, such charges are the responsibility of the Customer.
Customers can select products, configure available options, add products to the shopping cart and complete their purchase through our checkout system.
Payments are processed securely through the payment methods shown at checkout. Depending on availability, these may include credit card, debit card, Bancontact, Apple Pay, iDEAL and other supported payment options.
An order is considered final once payment has been successfully received and Noisewood has issued an order confirmation.
Noisewood reserves the right to refuse or cancel orders in case of suspected fraud, incorrect pricing, technical errors, product unavailability or prior payment issues. Where a paid order is cancelled by Noisewood, the amount paid for that order will be refunded.
Production and dispatch times depend on whether the product is listed as Ready to Ship or is produced after ordering.
Production and dispatch times are indicative. They may vary depending on material availability, workload, supplier delays, the complexity of the configuration or other circumstances beyond Noisewood’s reasonable control.
Production time is separate from carrier transit time.
Noisewood currently provides standard online shipping within the European Union to the shipping destinations made available on the website.
Current shipping zones, shipping rates and indicative delivery information are provided on our Shipping & Returns page and, where applicable, during checkout.
Orders are delivered to the address provided by the Customer. The Customer is responsible for providing correct and complete delivery information.
A tracking number is provided once the parcel has been handed over to the selected carrier and tracking information has become available.
Transit times provided by Noisewood or the carrier are estimates and start after the order has been dispatched. They do not include the production or preparation time described in Article 6.
Carrier delays, temporary transport disruptions, customs procedures, weather conditions and other circumstances outside Noisewood’s reasonable control may affect the actual delivery date.
For consumer purchases where Noisewood arranges the transport, the risk of loss of or damage to the goods transfers to the Customer when the Customer, or a third party designated by the Customer other than the carrier, physically receives the goods, subject to applicable mandatory consumer law.
Noisewood products are packed and protected for transport with due consideration for the size, weight, materials and finish of the product.
If an order arrives damaged, the Customer should notify Noisewood as soon as reasonably possible after delivery so that the issue can be assessed and, where relevant, a transport claim can be submitted.
The Customer may be asked to provide clear photographic evidence of:
Reporting transport damage promptly helps us investigate the issue efficiently. This does not affect any mandatory statutory rights the Customer may have.
Customers may choose local pickup at checkout instead of delivery. Pickup is currently available at Muziekhandel Oudenaarde, our partner shop in Oudenaarde, Belgium. Additional pickup points at Noisewood dealers may be added in the future. The available pickup locations are always shown at checkout.
Noisewood will notify the Customer once the order is ready to collect. The order can then be collected during the opening hours of the selected pickup location. No appointment is needed.
All goods remain the property of Noisewood until full payment has been received.
Consumer purchases are covered by the applicable statutory legal guarantee for lack of conformity. These statutory rights are separate from the right of withdrawal described in Article 12.
The legal guarantee does not cover problems resulting solely from:
Warranty or conformity claims are evaluated individually. The Customer may be asked to provide photos, videos or additional information reasonably necessary to assess the issue.
Nothing in these Terms limits or excludes mandatory statutory consumer rights.
Consumers who purchase online generally have the right to withdraw from an eligible purchase within 14 calendar days without giving a reason. For goods, the withdrawal period generally starts on the day the Customer, or a third party designated by the Customer other than the carrier, receives the goods.
To exercise the right of withdrawal, the Customer must clearly inform Noisewood of the decision to withdraw before the withdrawal period expires. This may be done by email at info@noisewood.com or through any withdrawal or return functionality made available on the website.
After notifying Noisewood of the withdrawal, the Customer must return the goods without undue delay and no later than 14 calendar days after communicating the decision to withdraw.
The statutory right of withdrawal does not apply where the applicable law provides an exception for goods made according to the Customer’s specifications or goods that are clearly personalised.
Depending on the individual order, this may include for example:
A product is not automatically considered personalised or made to Customer specifications merely because it is produced after an order is placed. The applicability of the exception depends on the actual nature and individualisation of the ordered product.
Products that do not fall under the exception described in Article 12.2 remain subject to the applicable statutory right of withdrawal where the Customer qualifies as a consumer.
This may include standard Ready to Ship products, standard accessories and other products that have not been made according to the Customer’s individual specifications or clearly personalised.
During the withdrawal period, the Customer may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
The Customer may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection, to the extent permitted by applicable law.
Unless otherwise required by law or expressly agreed by Noisewood, the direct cost of returning an eligible product following a withdrawal is borne by the Customer.
The Customer is responsible for packaging the returned product safely and appropriately for transport. Where possible, the original protective packaging should be reused.
Where a valid right of withdrawal is exercised, Noisewood will refund the payments that must be reimbursed under applicable consumer law, including the cost of the least expensive standard delivery method offered for the original order where legally required.
Additional delivery costs resulting from the Customer choosing a more expensive delivery method than the least expensive standard delivery option offered by Noisewood do not have to be reimbursed where permitted by law.
Noisewood may withhold reimbursement until the returned goods have been received or until the Customer provides evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
Refunds are normally made using the same payment method used for the original transaction unless another method has been expressly agreed.
Returns relating to a damaged, defective, non-conforming or incorrectly supplied product are handled separately from a voluntary withdrawal. Customers should contact Noisewood as soon as possible so that an appropriate solution can be arranged.
The exclusions from the right of withdrawal for personalised or made-to-specification products do not remove the Customer’s statutory rights where a product is defective or does not conform to the contract.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Subject to mandatory law, Noisewood is not liable for indirect, incidental or consequential damages arising from circumstances outside the intended use or reasonable control of Noisewood, including loss of income, loss of use or damage to third-party equipment.
Subject to mandatory consumer law, Noisewood is not responsible for damage resulting from:
Any limitation of liability applies only to the extent permitted by applicable law and does not affect mandatory statutory consumer rights.
Noisewood cannot be held liable for delays or failure to fulfil obligations caused by circumstances beyond its reasonable control, subject to any mandatory rights the Customer may have under applicable law.
Such circumstances may include:
In such circumstances, Noisewood may suspend or delay performance for as long as reasonably necessary. Where performance becomes impossible or cancellation is required, applicable statutory consumer rights remain unaffected.
All designs, images, text, product photos, branding, graphics and content on www.noisewood.com are the intellectual property of Noisewood or its licensors.
They may not be copied, reproduced, modified, distributed or used without prior written permission, except where permitted by law.
Personal data are processed in accordance with applicable data protection laws, including the GDPR.
More information is available in our separate Privacy Policy and Cookie Policy.
These Terms & Conditions are governed by Belgian law.
Any disputes shall be submitted to the competent courts in accordance with applicable Belgian and European law. Where the Customer qualifies as a consumer, mandatory consumer protection rules and any mandatory jurisdiction rights remain unaffected.
